One of the most common questions asked by prospective candidates interested in investing in any franchise brand is whether or not they need to have prior experience in the relevant market segment. Some franchisors require or strongly suggest candidates have previous experience, while others, such as Uni K Wax, don’t.
The difference? Uni K Wax Studios offers new franchisees one of the most robust training programs in the beauty or personal care industry.
With over two decades spent defining and refining best practices, the body waxing pioneer has helped entrepreneurs without any experience in the sector launch thriving businesses. And, with a growing and dedicated corporate support team, the brand is reaching a tipping point and expects system growth to increase as they head into a new decade.
Formula for Success
Successful brands are built on multiple elements — quality, service, and outstanding customer experience — and consistency is the thread that ties these crucial elements together. Considering the often hefty initial investment, the strength of a franchisor’s training program is a key factor when evaluating a brand.
According to the American Society for Training and Development, companies that offer comprehensive training programs enjoy a 24 percent higher profit margin than those who don’t; and have 218 percent higher income per employee than companies without formalized training.
A well-designed training program like the one created by Uni K Wax teaches new franchisees the importance of consistently delivering on the brand promise while providing insights into best practices for accelerating their path to profitability.
Uni K University
New franchisees and key members of their staff will attend a week-long comprehensive training program at Uni K University, located at the waxing franchise’s headquarters in Aventura, Florida. The training center and the curriculum is based on over 20 years of expertise in the body waxing business and is a required educational program built into the Uni K Wax Studio franchising system.
Training covers everything from what to expect during the period from signing a franchise agreement to opening a studio, plus provides all the information franchisees need to know about the day-to-day operations of a Uni K Wax Studio business.
Uni K University offers franchisees real-time, hands-on instructional education with corporate trainers to cover every aspect, system, and procedure in the operation of their new business, including the core service — waxing.
Once new owners and their teams have been thoroughly trained, and the studio is ready to open, franchisees receive more than 50 hours of on-the-job training to learn the practical ins and outs of the business on their turf. Corporate support staff arrives two days before opening to verify the studio is set up properly and complies with Uni K Wax Studios brand standards. Trainers stay on site for three days after opening to make sure everything runs smoothly, and the staff delivers on the brand promise and customer experience.
Training employees to deliver the absolute best customer service possible is an important, yet often overlooked part of building a successful brand. Uni K Wax recognizes this, which is why educational programs include staff training.
Training consistency is an important factor in what differentiates Uni K Wax from other brands. Waxers are required to complete two weeks of intensive, hands-on training, where they learn the distinct techniques and methods that customers have come to know, trust, and expect.
Studio receptionists, known as customer experience coordinators, also receive training, which is designed to help them move beyond being mere order-takers. They are a key part of the Uni K Wax team and serve as the liaison between customers and waxers. These customer experience coordinators play a key role in providing an exceptional experience for each Uni K Wax Studio customer.
Ongoing Training and Support
Within two months of opening, Uni K Wax provides “bounce back” training, a program that involves corporate support staff and examines the first months of a franchisee’s business to offer any day-to-day operational and marketing tweaks necessary.
Uni K Wax also holds regular check-ins with all franchisees, not just newbies, to offer assistance, answer questions, and ongoing support to help them build and grow their businesses.
The Uni K Wax Advantage
When evaluating franchise opportunities, it’s important to consider all aspects of what a brand has to offer and gain a firm understanding of how a franchisor is equipped to help its franchisees succeed. Of course, success depends on a multitude of factors, but the right systems, training, and support can play a crucial role in putting someone without prior experience in the industry on the right path.
Uni K Wax is proud to offer an innovative and comprehensive training package designed to help franchisees launch their business, teach them how to build quickly but sustainably, and provide ongoing support and guidance throughout the life of the franchise term.
For more information on Uni K Wax Studios, or on how to get started, download our free franchise report and someone from our team will contact you shortly.