Privacy Policy

Privacy Policy

Last Updated: August [__3], 2017

This Privacy Policy describes the information collected through this web site (“Site”) and how that information is used and shared. UKW Franchising Company, LLC (“UKW,” “we,” “us,” or “our”) and its suppliers may collect or receive the types of information described below in connection with your access to and use of the Site, including your order of services through the Site and account registration on the Site (together, “Collected Information”).

By accessing or using the Site or by accepting our Terms of Use or the Uni K Wax Studio Rewards Program Terms and Conditions, you (“you”) agree that you have read and understand this Privacy Policy and that you consent to the collection, use, and sharing of information as discussed below. If you do not agree with this Privacy Policy, do not access or use the Site.

This Privacy Policy is incorporated into and made a part of our Terms of Use and the Uni K Wax Studio Rewards Program Terms and Conditions. We reserve the right to modify this Privacy Policy at any time. All changes will be effective immediately upon posting to the Site and, by accessing or using the Site after changes are posted, you agree to those changes. Material changes will be conspicuously posted on the Site or otherwise communicated to you.

Information Security

UKW does not guarantee that loss, misuse, or alteration of Collected Information will not occur, but we have security measures in place to help protect against the loss, misuse, and alteration of information under our control. Specifically, on our booking and storefront pages, Secure Socket Layers technology is used to encrypt information passed between your browser and our systems. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you submit or that are otherwise provided to us will be completely secure. If you become aware of any breach of Site security or this Privacy Policy, please notify us at contactus@unikwax.com immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

We Collect Information that You Submit

Personally identifiable information

Payment information

Rewards program information

Appointment information

Mailing list information

Refer a friend

Franchise inquiries

Personally Identifiable Information. You can visit the Site without sharing personally identifiable information, but you will be required to provide personally identifiable information in order to use certain Site features, for example, to set up an online account, to make appointments at UKW locations, and to purchase gift certificates. We will collect any personally identifiable information from or about you that you choose to submit to us, which may include your name, birthdate, email address, physical address, telephone number, and payment information. Specifically, we collect your personally identifiable information when setting up your online account, in receiving and fulfilling information requests, in connection with your purchase and scheduling of products or services, and when you respond to communications from us. If you provide your wireless or other telephone number to us, you consent to receiving telephone calls and text (SMS) messages from us at that telephone number as described below. We will use your personally identifiable information to process your orders and appointment requests for products and services, to communicate with you in connection with your orders and appointments, and to provide you with information and communications that you request or that we believe are relevant or may be of interest to you, subject to applicable laws and the terms of this Privacy Policy.

Payment Information. Purchases of products or services, including gift certificate purchases, must be made by credit or debit card. All credit and debit card information is provided directly to our PCI-compliant third-party payment processor. UKW does not directly access or handle your credit or debit card information. To make a purchase, you will need to submit your first name, your last name, your email address, and your credit or debit card type, number, expiration date, security code, and billing address. Rewards Program Information. In order to enroll in the Uni K Wax Studio Rewards Program you must visit a participating UKW studio location and provide your full name, your birthdate, a valid e-mail address, and your current zip code. You must also meet the eligibility criteria described in the Uni K Wax Studio Rewards Program Terms and Conditions. To access your online UKW account and to link your UKW Studio Rewards Program membership to that online account you will need to submit your first name, last name, telephone number, and email address.

Appointment Information. In order to schedule an appointment for UKW services online you will need to identity the type(s) of services to be scheduled and you will need to submit your first name, last name, and email address. You may also provide your age or birthdate and physical address. Additionally, when you show up for an appointment, you may also provide your allergies, medications, medical conditions, appointment history, and rewards redemption history, which information we may combine with the information gathered through the Site.

Mailing List Information. If you sign up or otherwise opt in to receive promotions from us, you will need to submit your email address. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email or by requesting any UKW location to remove you from our mailing lists. Our mailing lists are managed by The Rocket Science Group, LLC (doing business as MailChimp) service. MailChimp may collect the Internet protocol (“IP”) addresses assigned to your computer, your operating system type, and demographic information about you. MailChimp also uses cookies and other tracking technologies to collect information about your online activity and uses web beacons to track behavior (for example, which recipients opened emails and when, which recipients clicked on links contained in those emails, and your browser and email client type). MailChimp may combine this information with information about you obtained by searching the Internet (for example, your use of social media platforms). MailChimp may use your information and share it with third parties and for purposes of promoting its services, communicating with you, to comply with legal requirements, and to protect its legal rights. We encourage you to review MailChimp’s privacy policy, which is located at https://mailchimp.com/legal/privacy.

Refer a Friend. If you choose to use our referral service to tell a friend about the Site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Site. We will store this information for purposes of sending this one-time email and tracking the success of our referral program.

Franchise Inquiries. If you fill out an inquiry form on the Site with respect to UKW franchising opportunities, you will need to submit various information pertaining to the prospective franchisee, including your name, your business name, your business’s contact information, the number of years you’ve been in business, and limited financial information pertaining to your business. This information will be submitted to our applicable supplier for evaluation purposes. To proceed further with the franchise inquiry process (including to complete financial applications), you may be redirected to third-party web sites.

Other Information We Collect

Data collected by the servers used to operate the Site (e.g., IP addresses)

Location information

Data collected by cookies

Data collected by analytics services

Data collected by social media platforms and embedded content

IP Addresses and Related Data. The servers used to operate the Site may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Site, including Internet protocol (“IP”) addresses assigned to your computer, your Internet service provider (ISP), your approximate geographic location, your browser type, the pages you access on the Site, the web sites you access before and after visiting the Site, the length of time you spend on the Site, date and time stamps, and clickstream data. UKW may use this information to administer the Site and its servers, to generate statistical information, to monitor and analyze Site traffic and usage patterns, to monitor and prevent fraud, to investigate complaints and violations of our policies, and to improve the Site’s content and the products, services, materials, and other content that we describe or make available through the Site. We may combine this information with personally identifiable information, other Collected Information, and information obtained from third parties for security reasons. The suppliers that we use to provide the Site may collect information about your visits to the Site and other web sites.

Location Information. We may access your location with your consent in order to enhance your user experience and increase the usefulness of the Site. You may choose to allow us to access your location by granting the Site access to your location when prompted or through your device’s location services settings. UKW may use various technologies to access your location, including GPS and IP addresses. UKW uses the Google Maps/Google Earth API(s). Pursuant to the Google Maps/Google Earth APIs Terms of Service, use of this location feature is also subject to Google’s privacy policy, which can be found at http://www.google.com/policies/privacy. Both the Google Maps/Google Earth APIs Terms of Service and the Google Privacy Policy are incorporated into these Terms by this reference.

Cookies. The Site automatically uses cookies to track Site use and to facilitate and enhance the user experience on the Site. “Cookies” are small pieces of information that are stored on your computer’s hard drive by your browser. The Site may use both cookies that we implement and cookies implemented by our suppliers and other third parties. We use cookies to track how you access and use the Site, to learn when and how users visit the Site, to learn how popular Site pages are and aren’t, to learn which search terms are used to find the Site, and to learn which web sites direct you to the Site. We also use cookies to help display certain information on the Site and to improve your enjoyment of the Site, for example, by remembering your contact and other information when you access or use the Site. Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of the Site. Our Site suppliers may use cookies and other tracking technologies, such as pixel tags, to track Site visitors across the Internet to understand how you get to the Site. Due to this automatic collection of cookies, we do not honor “do not track” requests.

Google Analytics. The Site uses Google Analytics, a web analysis service provided by Google Inc., to collect information about your use of the Site, which information your web browser automatically sends to Google. This information includes the URLs of the web sites that you visit and your IP address. Google may also set cookies or read preexisting cookies. This information is stored on Google’s servers. Google uses this information to provide us with reports about Site traffic and your visits to the Site (for example, the domain from which you access the Internet, the web address of the web site from which you linked to the Site, and the date and time of your visit to the web sites that you view and click through). We will use this data to improve the Site’s structure and content. Google may use this data in accordance with its Privacy Policy, which is located at http://www.google.com/policies/privacy. For more information on how Google uses your data, visit http://www.google.com/policies/privacy/partners. You may opt out of our use of Google Analytics by visiting the Google Analytics opt-out web site at http://tools.google.com/dlpage/gaoptout and installing the Google Analytics Opt-Out Browser Add-On. Please remember that you will need to opt out for each browser you use.

Social Media. The Site may allow you to connect and share information with various social media platforms, for example, Google+. These features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms. We may share information that you provide us or that we may collect about your use of the Site with those platforms and that information will be subject to their privacy policies. For further information, we encourage you to review those platforms’ privacy policies including Google’s privacy policy at http://www.google.com/policies/privacy/.

The Site may also use the advertising services and networks offered by those social media platforms to deliver advertising content. Use of these services requires social media platforms to implement cookies or pixel tags to deliver ads to you while you are logged into the platform. If you do not wish a social media platform to collect information relating to you via the Site, we suggest that you: (i) hide social media platform plug-ins using an ad blocker; (ii) always log off completely from the social media platform before visiting other web sites and delete all related cookies; and, (iii) where the option is available, disable the advertising services and networks operated by a social media platform.

How We Use and Share Collected Information

In addition to the uses described above, UKW and its suppliers may use and share Collected Information as described below. We will not sell, rent, or share Collected Information except as disclosed in this Privacy Policy or as permitted by applicable law.

We use Collected Information for the purpose for which it was collected.  We use Collected Information to communicate with you.  We use Collected Information to send you text messages. We share Collected Information with our franchisees.  We share Collected Information with the suppliers that provide us with services in connection with the Site.  We use Collected Information to evaluate and improve the Site.  We aggregate Collected Information to create anonymous data on Site users.  We use and share Collected Information in connection with legal proceedings or to protect our rights.  We share Collected Information if UKW undergoes a change in control.

Purpose Collected. We will use your personally identifiable information for the purpose for which it was collected, for example to process your appointment requests, to communicate with you in connection with orders for products and services, and to provide you with franchise, career, and other information and communications that you request. If you register for a UKW Studio Rewards Program account on the Site, we will use Collected Information to communicate with you regarding your account. Your location information will be used to find a UKW location near you. If you provide us with your telephone number in connection with appointments or your account, we may call you at that telephone number regarding your appointments and account. If you contact us for support or assistance in using the Site, we may use Collected Information to determine whether or not your system meets the minimum requirements needed to access and use the Site and otherwise to contact you regarding your request.

Communication with You. We may use Collected Information to notify you of changes made to the Site, for example, changes to our Terms of Use, the Uni K Wax Studio Rewards Program Terms and Conditions, and this Privacy Policy, and, if you sign up or otherwise opt in to receive promotions from us, to send you promotional materials and other communications as described above. If you provide us with your telephone number using the “Contact Us” feature, we may call you at that telephone number in response to your questions or comments.

Text Messages. If you opt-in to receiving text messages on the Site when prompted, UKW will sent you text messages confirming and reminding you of your appointments. To stop receiving messages at any time, text “[__]” to [#]. To receive help information, text “[__]” to [#] or to any UKW text message you receive. Consenting to receiving text messages is not required to buy goods or services, to make an appointment, or to otherwise do business with us.

Franchisees. We make Collected Information available to each individual UKW location for purposes of providing you with our products and services and responding to your requests for information. Each UKW location may be owned by a franchisee as a separate legal entity from us. In addition, information that you share with any individual location may be submitted back to us and maintained by us as part of your UKW Studio Rewards Program account.

Sharing Collected Information with Our Suppliers. We may share Collected Information with our Site management and hosting supplier, payment processors, marketing and public relations service providers, email service suppliers, and other suppliers as necessary for us to provide the Site and our products and services to you and as may otherwise be permitted by applicable law. We require our suppliers to comply with all applicable data privacy laws and regulations. Our suppliers are authorized to and may use Collected Information as necessary for them to provide the applicable services to us. Our suppliers include Booker Software Inc., which provides our online booking and storefront software. Booker may use Collected Information as described in its privacy policy, which is located at https://www.booker.com/privacy-policy.

Site Evaluation and Improvement. We may use Collected Information: to analyze, develop, and improve the content, materials, products, and services that we make available through the Site and the Site’s functionality; to inform fundraising, marketing, and communication plans and strategies; to evaluate user needs and customize Site content, promotional emails, and your browsing experience; and for other legitimate and lawful business purposes.

Aggregate Data. We may aggregate personally identifiable information and other Collected Information to create anonymous aggregate data on Site users, which describes users as a group but does not reveal the identity of individual users. We may use aggregate data to understand Site users’ needs, to determine Site user demographics and usage patterns, to determine what kinds of products and services we can provide, and to improve and enrich our products, services, and the Site.

Security and Protection of Rights. We may use Collected Information and share it with third parties to the extent permitted by applicable law, including in the event of a subpoena, court order, or law enforcement request. UKW will use Collected Information and share it with third parties if we believe doing so is necessary to operate the Site or to protect our rights or the rights of others, including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies.

Business Transactions. All Collected Information is exclusively the property of UKW but, if UKW undergoes a change in control, acquisition, merger, reorganization, or asset sale, all information owned by or in the control of UKW may be transferred or sold to the successor of the transaction. That successor will be bound by this Privacy Policy as it applies to that information.

Third-Party Web Sites

The Site may link to, or be linked to, web sites not maintained or controlled by UKW. UKW is not responsible for the privacy policies or practices of any third parties or any third-party web sites. This Privacy Policy does not apply to any third-party web sites or to any personally identifiable or other information that you may provide to third parties. You should read the privacy policy for each web site that you visit.

Access by Children

The Site is not directed at children under 13 years of age. UKW does not knowingly collect or use information from children under 13 through the Site.

Site Access from Outside the United States

If you are visiting the Site from outside the United States, please be aware that Collected Information may be transferred to, stored in, and processed in the United States (where our and our suppliers’ servers and databases are located and operated). The data protection and related laws and regulations of the United States might not be as comprehensive as those in the country from which you are accessing the Site.

How to Access Your Personally Identifiable Information

To access or update your personal identifiable information as it exists in our records, contact us at contactus@unikwax.com.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us by email at contactus@unikwax.com, by telephone at 866-unikwax, or by mail at UKW Franchising Company, LLC,2999 191st Street, Office #905, Aventura, Florida 33180.

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